Privacy Policy
of uwu4d

This Privacy Policy ("Policy") describes how uwu4d ("we", "us", "our", or "the Company") collects, uses, stores, shares, and protects the personal information of individuals ("you", "your", or "Member") who access or use the uwu4d Platform at https://uwu4d.cam.

By registering an Account on the Platform, accessing any of our products or services, or continuing to browse our website, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the Platform immediately and contact our support team to close your Account.

This Policy should be read in conjunction with our Terms & Conditions, which govern your overall relationship with uwu4d. Where this Policy uses capitalized terms not defined herein, those terms carry the meanings assigned to them in the Terms & Conditions.

uwu4d collects several categories of personal data depending on the nature of your interaction with the Platform. The table below summarizes the categories, specific data points, and the primary reason for collection:

We do not intentionally collect sensitive personal data beyond what is required for identity verification (e.g., a copy of your national ID). We do not collect biometric data, health data, or religious affiliation data.

3.1 Directly From You

The majority of personal data we hold is provided directly by you through your interactions with the Platform, including:

• Completing the Account registration form (name, date of birth, email, phone number).
• Submitting identity and payment documents during the KYC verification process.
• Placing deposits or withdrawal requests through the cashier.
• Contacting our customer support team via live chat or email at [email protected].
• Participating in promotions, surveys, or bonus opt-in flows.
• Updating your Account profile or preferences in your Member dashboard.

3.2 Automatically Collected Data

When you visit or use the Platform, certain technical and usage data is collected automatically through cookies, server logs, and similar technologies. This includes your IP address, browser fingerprint, session activity, and navigation patterns within the Platform. See Section 6 (Cookies & Tracking) for full details.

3.3 From Third Parties

In certain circumstances, uwu4d may receive personal data about you from trusted third parties, including:

• Payment processors and banking partners (e.g., BCA, BRI, BNI, Mandiri, OVO, DANA) — who may share transaction confirmation data to match deposits and withdrawals to your Account.
• Identity verification service providers — who assist in validating the authenticity of identity documents submitted for KYC.
• Fraud detection and AML screening providers — who flag accounts or transactions associated with known fraudulent or high-risk patterns.
• Our licensing and regulatory authority — who may share compliance-related information as required under our gaming license obligations.

uwu4d processes your personal data only where a lawful basis exists. The following table sets out the primary purposes for which we process your data and the corresponding legal basis:

uwu4d does not sell your personal data. We share it only in the limited circumstances described below, and always subject to appropriate contractual safeguards requiring the recipient to protect your data to a standard no less than that set out in this Policy.

5.1 Payment Service Providers

To process your deposits and withdrawals in Indonesian Rupiah (IDR), we share the minimum necessary financial data with our local banking and e-wallet partners, including BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, OVO, DANA, GoPay, ShopeePay, and LinkAja. These providers act as data processors under our instruction and are contractually prohibited from using your data for any other purpose.

5.2 Identity Verification Providers

During the KYC process, copies of your identity documents and verification photographs may be shared with third-party identity verification specialists. These providers process your data solely for the purpose of confirming the authenticity of your documents and verifying your age and identity.

5.3 Game Software Providers

Our Platform hosts games supplied by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft. Certain anonymized or pseudonymized session data (e.g., bet amounts, game outcomes) may be shared with these providers for game certification and RNG audit purposes. These providers do not receive your personally identifiable information beyond what is required for the game session.

5.4 Regulatory and Legal Disclosure

uwu4d may disclose your personal data to competent regulatory authorities, law enforcement agencies, or courts where required to do so by applicable law, court order, or regulatory instruction. We will notify you of any such disclosure where we are legally permitted to do so.

5.5 Business Transfers

In the event of a merger, acquisition, asset sale, or corporate restructuring involving uwu4d, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify affected Members in advance of any such transfer and ensure that the acquiring entity is bound by terms no less protective than this Policy.

6.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to recognize your device, remember your preferences, maintain your session, and gather analytics data. uwu4d uses cookies and similar technologies (including web beacons and local storage) to deliver and improve the Platform.

6.2 Categories of Cookies We Use

• Strictly Necessary Cookies: Required for the Platform to function correctly. These include session authentication cookies that keep you logged in and security tokens that prevent cross-site request forgery. These cookies cannot be disabled without breaking core functionality.
• Functional Cookies: Allow the Platform to remember your preferences, such as your preferred deposit method, language setting, and display configuration. Disabling these will reduce personalization but will not prevent access to the Platform.
• Analytics Cookies: Help us understand how Members navigate the Platform, which games are most popular, where users encounter errors, and how we can improve the overall experience. Analytics data is aggregated and pseudonymized wherever possible.
• Security & Fraud-Detection Cookies: Used to detect suspicious login patterns, multiple-account attempts, and bot traffic. These are essential for the integrity of the Platform and the protection of all Members.

6.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. However, please note that disabling strictly necessary cookies will prevent you from logging in and using the Platform. For instructions on managing cookies in your specific browser, refer to your browser provider's help documentation.

uwu4d retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including the satisfaction of any legal, accounting, or reporting obligations. The following retention periods apply:

• Active Account data (identity, contact, financial data): Retained for the full duration of your Account's active status plus a minimum of five (5) years following Account closure, to satisfy AML record-keeping obligations.
• KYC verification documents (ID copies, selfies): Retained for five (5) years from the date of verification or Account closure, whichever is later, in accordance with international gaming license requirements.
• Transaction records (deposit and withdrawal history): Retained for seven (7) years to satisfy financial record-keeping obligations.
• Support communications (chat logs, emails): Retained for three (3) years from the date of the last communication, for dispute-resolution and service-improvement purposes.
• Analytics and usage data: Retained in pseudonymized or aggregated form for up to two (2) years for platform optimization purposes.
• Marketing preference records: Retained for the life of your Account, or until you withdraw consent, plus one (1) year thereafter as evidence of prior consent.

Upon expiry of the applicable retention period, personal data is securely deleted from our systems or, where deletion is not technically feasible, anonymized such that it can no longer be linked to any identifiable individual.

uwu4d implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or alteration. These measures include:

• Transport Layer Security (TLS 1.3): All data in transit between your browser or app and our servers is encrypted using TLS 1.3, preventing interception by third parties on the network.
• Data-at-Rest Encryption: Sensitive fields in our databases — including identity document references, bank account details, and password hashes — are encrypted at rest using AES-256.
• Password Hashing: Member passwords are never stored in plain text. They are hashed using a strong, salted one-way cryptographic algorithm (bcrypt) so that even in the unlikely event of a database breach, passwords cannot be recovered.
• Two-Factor Authentication (2FA): Members are strongly encouraged to enable 2FA on their Accounts for an additional layer of login security.
• Access Controls: Access to Member personal data within our organization is strictly limited to staff whose roles require it. All internal access is logged and subject to regular audit.
• Penetration Testing: The Platform undergoes regular third-party penetration testing and vulnerability assessments to identify and remediate security weaknesses before they can be exploited.
• Incident Response Plan: In the event of a data security incident, uwu4d has a documented incident-response plan that includes notification procedures for affected Members and regulatory authorities within required timeframes.

As a Member of uwu4d, you hold the following rights with respect to your personal data. To exercise any of these rights, contact our Data Protection team at [email protected] with the subject line "Data Rights Request". We will respond to all verified requests within thirty (30) calendar days.

Please note that certain rights may be limited where exercising them would conflict with our legal obligations — for example, we cannot erase financial transaction records that we are required to retain for AML compliance purposes. We will always explain any limitations clearly in our response to your request.

Age verification is a mandatory component of the Account registration and KYC process. All Members are required to submit valid government-issued identification confirming that they are at least 21 years of age. Accounts where the Member is found to be under 21 will be closed immediately, and any balance will be returned to the original payment source after deducting applicable bonus funds.

If you are a parent or guardian and you believe that a minor in your care has registered an Account on uwu4d using false information, please contact us immediately at [email protected] so that we can investigate and take appropriate action, including closing the Account and returning any deposited funds.

We strongly encourage parents and guardians to use parental control software to restrict minors' access to online gambling websites. For guidance on responsible gaming and self-exclusion tools, please visit our Responsible Gaming page.

The uwu4d Platform may contain references to or integrations with third-party services, including payment gateways (BCA, BRI, OVO, DANA, GoPay, etc.) whose own interfaces you may access during deposit or withdrawal flows. These third-party platforms operate under their own privacy policies, which are independent of and separate from this Policy.

uwu4d is not responsible for the privacy practices, data-handling procedures, or security standards of any third-party platform. We encourage you to review the privacy policies of any external service you access in connection with your use of uwu4d. Our responsibility for your data ends at the point where data leaves our systems and is transferred to a third-party processor.

uwu4d reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data-processing practices, applicable law, or the structure of our business. When we make material changes, we will:

• Update the "Last Updated" date displayed at the top of this page.
• Post a prominent notice on the Platform homepage for a minimum of fourteen (14) days following the update.
• Where practicable, notify registered Members by email at the address associated with their Account.

Your continued use of the Platform after the effective date of any revised Policy constitutes your acceptance of the changes. If you disagree with any material amendment, you must stop using the Platform and contact support to close your Account before the revised Policy takes effect. We recommend bookmarking this page and reviewing it periodically, particularly after receiving a change notification.

For any questions, concerns, or requests relating to this Privacy Policy or the personal data uwu4d holds about you, please reach our Data Protection team through the following channel:

Our support team includes Indonesian-speaking agents available 24/7 (WIB, UTC+7) who can assist you in navigating data rights requests and privacy concerns. All formal written correspondence regarding data protection matters should be directed to the email address above.

For general account support, game queries, or deposit and withdrawal assistance, please visit the FAQ page or contact our live chat support team directly from within the Platform.